FAQs

ORL eBooks Collection: Frequently Asked Questions

  • Do you have any eReader or tablet recommendations?

  • What eReading devices cannot be used to borrow books from the library?

  • What software do I need to download eBooks to an eReader?

  • What app do I need to download eBooks and eAudiobooks to my smartphone or tablet?

  • What is an Adobe ID and why do I need it?

  • What is an OverDrive Account and why do I need it?

  • How do I find out what my PIN/Password is?

  • When I sign in to ORL eBooks, I receive a message saying my library card has expired. How do I get it renewed?

  • Why can’t I find some titles or authors in the ORL eBooks Collection?

  • How do I find eBooks and eAudiobooks that have available copies to borrow?

  • I got an email notification that a hold is available to borrow, but when I log in with my library card, it doesn’t show up in my ORL eBooks Account.

  • Why do I have to place a hold for digital books?

  • Can I suspend my holds?

  • Can I renew my digital books?

  • What is the difference between Download, Add to app, and Read (or Listen)?

  • I transferred a book to my eReader, but I can’t change the font/text size.

  • How do I return eBooks through Adobe Digital Editions?

  • I have an eBook where there is no Return option. Why is that?

  • How do I return eAudiobooks from the OverDrive computer program?

  • How do I return digital books through the OverDrive App?

 

 Need Further Help?

There are many ways to get in touch with the ORL...

Visit your nearest library branch.

Call the toll-free eBook Help Line: 1-855-853-2665.   

Email info@orl.bc.ca, in your email, please include:

  • any error message you’ve received
  • your ORL library card number
  • the title(s) of the book(s) you are attempting to download
  • the type of media player or eReading device you are using
  • your computer’s operating system
  • indicate you are using the ORL eBooks collection 

 

Please note that if your ORL card has expired or you have outstanding late fees of $20.00 or more, you'll be unable to borrow from this collection. Please visit your library branch to re-activate your card.