newsblogpost
  • Peachland Library Update

    by ORL News | May 04, 2017

    The Peachland Branch of the Okanagan Regional Library is currently temporarily closed for repairs. Due to a recent incident involving a car, the building sustained a significant amount of external and internal damage. We are working closely with the building owner to ensure that we have the library up and running as quickly as possible. We are also taking steps to have the areas of the Library that have been minimally affected by the incident open before completion of the renovations.  

    During the temporary closure of the Peachland Library, patrons are welcome to make full use of the Westbank or the Summerland branches or any other branch that is convenient for them. Patrons may return, reserve, and pick up items at those or any other ORL location. We also encourage people to utilize our online resources through the e-library at orl.bc.ca that feature electronic versions of books, magazines, newspapers as well as movie streaming and educational services. 

    We understand that it may be inconvenient for people to travel to other branches. Peachland residents do not need to worry about returning items that may be overdue; late charges will not be applied.

    The Library staff are very grateful for everyone's patience, understanding & support. We received an overwhelming amount of support from the community, and we look forward to re-opening the branch for all to enjoy. If you would like to receive updates via email, please sign up for ORL Peachland Library Update Newsletter here: eepurl.com/cMYRu9

    Feel free to contact the ORL with questions or concerns:

    Michal Utko
    Marketing & Communications Manager
    mutko@orl.bc.ca

  • Funding Reduction Effects on the Keremeos Branch of the ORL

    by ORL News | May 04, 2017

    The RDOS announced earlier this month that they would provide supplementary funding in the amount of $16,311.  This funding comes from Areas B, G,  and the Village of Keremeos, who are each contributing a proportional amount based on their population.  This funding is much appreciated and will help to keep the library’s doors open five days a week. Local government has many priorities seeking tax dollars, and we want to recognize all three jurisdictions for their decision to contribute to learning and literacy in the Keremeos, Cawston, and Olalla areas.

    However, it’s important to clarify that, as the funding is reduced by roughly $9,000, it will have an impact on staff.  The ORL presented three funding options at a public council meeting in 2015, and the option to provide funding at the $16,000 level incorporated a reduction in staffing.  Average staffing over the year will be reduced from 60.5 staff hours per week to 53.5 hours per week.  The impact of this will be felt in a few ways – staff will be very busy coping with an already full workload, and there will be less capacity for some partnerships, programs, and outreach. 

    The decision to place the priority on open hours was based on public feedback received at a large public meeting convened in 2015, and via email and survey feedback.  The ORL heard from many passionate library supporters that hours of opening were critical.  One item to note is that the supplementary funding provided by the RDOS is for 2017 only.  If no additional funding from provincial or local government sources can be found for 2018, staffing levels would be reduced further, and open hours would drop to 20 per week.

    The library will be looking at ways to support the Keremeos staff through this transition, and will be providing some additional staffing in the busy summer season. Any questions about staffing and services should be directed to ORL’s CEO, Stephanie Hall, who may be reached at shall@orl.bc.ca.  CEO Stephanie Hall will host an information session in the branch later in May, and the date will be publicized in the branch, online and in the paper.  Questions on funding should be directed to the RDOS. 

     

  • Summerland Branch will be closed March 4

    by ORL News | Feb 24, 2017

    The Summerland library branch will closed on Saturday, March 4, due to the District of Summerland’s planned water shutoff. Regular hours will resume on Tuesday, March 7.

    To accommodate for the closure:

    • Late fees will not will not be accrued for borrowed items that are due on March 4.
    • Holds pick-ups will be extended to cover the closure.

    Thank you for your patience during this temporary disruption of service. 

  • Library Services Survey for the Silver Creek community

    by ORL News | Feb 17, 2017

    In 2015 the ORL conducted a community meeting to discuss library service in Silver Creek. A key recommendation from that meeting was that a survey should be done with the goal to learn about how people in Silver Creek and surrounding areas are using their local branches and which services they find most important.

    This survey is available by clicking this link: http://www.fluidsurveys.com/surveys/orl/silver-creek .

    Paper copies are also available at the Silver Creek library branch at 921 Salmon River Road.

    The survey will be open until February 28.

  • Oliver branch is open with limited services, restoration continues

    by ORL News | Jan 26, 2017

    Update for January 31:

    The Oliver library branch remains open with regular hours to allow patrons to pick up holds, return borrowed items, renew items, and pay late fees.

    There are no programs for the week.

    There is an expanded seating area with newspapers/magazines available, and complete access to the children’s area.

    Three internet computers are available:

    • One 30 minute internet terminal with a printer
    • One 60 minute internet terminal (no printer)
    • One 15 minute internet terminal (no printer)

    Oliver Library staff thank you for your continued patience.

    Damage from a roof leak is impacting our service to you. The Oliver library branch is open during its regular hours, but with limited service because there is no access to the main part of the library. 

    Public are invited to pick up holds, renew or return items, and borrow from a small selection of books and other items.  

    We hope to have two 15 minute public internet stations (one with a printer) available on Tuesday, January 31.

    We expect that access to our full library collection and services will return to normal on Tuesday, February 7. 

    We apologize any inconveniences caused during the time.

     

    To get an idea of the recovery the library branch is facing, please view the images below:

    Oliver library branch

     

     

     

     

     

     

     

     

    Oliver library branch

  • Flooding temporarily closes Oliver branch

    by ORL News | Jan 20, 2017

    The Oliver library branch is closed January 20 due to flooding.

    The library branch will re-open with regular hours beginning January 21 to allow patrons to pick up holds and to return borrowed items. Full services and access to the main part of the library will not be available for patrons.

    A date for when the library branch will re-opened with full access and services is to be determined.

    We apologize for the inconvenience.

  • Welcome back! Our Kelowna library branch has re-opened.

    by ORL News | Jan 16, 2017

    Our Kelowna library branch has re-opened.

    We’ve been busy at our downtown Kelowna library branch this winter as we continue with our Re-VITAL-ization, and thank all of our patrons for their patience as we work on improvements for your library.

    More changes are coming, but we now have new flooring, new locations for our service desks, and we’ve renovated the second floor reference area. Our friends at the UBC Innovation Library have relocated, as have our public internet stations.

    In the coming weeks, we’ll finish connections to the Okanagan Centre for Innovation, a new tots washroom, two new bookable group study rooms and two new bookable classrooms, and a nice new reading lounge.

    These renovations are scheduled for completion in February, and we look forward to welcoming you back to our revitalized library.

  • Digital Books and More to Enjoy Over the Holidays

    by ORL News | Dec 20, 2016

    All ORL branches are closed beginning Friday, December 23 and resuming normal operating hours on Tuesday, January 3, 2017. Loan periods have been changed so no materials are due over the closure and book bins are closed. Find out more.

    Though library branches may be closed over the holidays, our online library is always open!

    Stay cozy and warm inside while delighting in free movies, magazines, eBooks, eAudiobooks, and more – all available through your library website with library membership.

     

    Digital books for the whole family

    ORL eBooks is the ORL’s largest collection of downloadable eBooks and eAudiobooks. With hundreds of popular fiction and non-fiction titles to choose from, this collection will have something for everyone. You can enjoy best-selling novels, well-known classics, self-improvement guides, and much more. Learn how to get started at http://www.orl.bc.ca/elibrary/orl-ebooks.

     

    The TumbleBook Library for Kids features animated, talking picture books as well as puzzles and games, based on books in the collection.

    TumbleBookCloud is great for tweens and teens. A part from a eBooks, the collection includes graphic novels, quite a few books found on High School Language Arts curriculum, and eAudiobooks.

    With these two collections, there are no downloads or waitlists and the book plays right in the browser of your computer or your tablet. 

    Find these and other digital book collections for kids at http://www.orl.bc.ca/kids-teens/kids/digital-books-and-more.

     

    The OneClickdigital Collection features thousands of eAudiobooks (and a small selection of Classic eBooks). It is a great way to find books to listen to while you are travelling to see family or knitting at home – hopefully by a nice fireplace. Most of the eAudiobooks are always available to borrow. Learn how to get started at http://www.orl.bc.ca/elibrary/oneclickdigital.

     

    Get a head start on New Year’s resolutions of self-improvement, learn a new language or a new skill!

    Use the holidays to learn a new language through Rosetta Stone. You will receive fifty hours of instruction for each of the thirty languages offered. Learn Spanish, German, Korean, Arabic, Dutch, Polish, Portuguese and more. You can enjoy Rosetta Stone on your computer, or you can enjoy it on your smartphone or tablet using the Rosetta Stone mobile app. Learn how to get started at http://www.orl.bc.ca/elibrary/rosetta-stone.

    Have you ever wanted to learn how to improve your photography skills, learn how to design a logo, or develop business and marketing skills? You can watch video tutorials on these topics, and so much more, for free with your library card, through Lynda.com. Learn how to get started at http://www.orl.bc.ca/elibrary/lynda.

     

    Watch Free Movies

    InstantFlix gives ORL customers unlimited access to over 7,000 film-festival hits, including the best of Sundance, Cannes, Tribeca, as well as and shorts and documentaries from around the world. There is no software or apps to download! The movies play directly on your browser through the internet. Learn how to get started at http://www.orl.bc.ca/elibrary/emovies.

     

    Read Free Magazines and Newspapers

    Want to catch up with the latest in politics, business, and celebrity gossip? Or get new crafting, hobby, or holiday entertainment ideas? Check out Zinio for Libraries. This collection offers ORL customers access to hundreds of popular magazines! Learn how to get started at http://www.orl.bc.ca/elibrary/zinio.

    Keep up with news from Canada and all over the world, with PressReader, the world’s largest online newspaper and magazine kiosk. ORL members have free access to full content digital replicas of more than 4,000 publications including, such as the Globe and Mail, the Washington Post, and The Guardian. Learn how to get started at http://www.orl.bc.ca/elibrary/pressreader.

    This is just a taste of the digital resources the library has to offer. Discover all of the ORL's digital resources.

     

    Enjoy your holidays – we can’t wait to see you when the library system re-opens on January 3.

  • ORL Holiday Closure: December 23 through January 2

    by ORL News | Dec 12, 2016
    All branches of the Okanagan Regional Library will begin their annual holiday closure period beginning Friday, December 23 and will resume normal operating hours on Tuesday, January 3, 2017. (Exception: the downtown Kelowna branch will be closed for renovations beginning December 18, reopening on January 16).

    Loan periods for physical items such as books, CDs and magazines has been extended to ensure members can keep their items over the closure without fines. Loan periods will revert back to normal when branches reopen in the new year. If unsure, check due dates of items by logging into your online account or call your local branch before December 23. 

    The ORL website, including the ORL’s catalogue and all digital resources, will continue to be accessible 24/7 during the closure period. 
  • Do you live in Silver Creek? Complete our Library Services Survey

    by ORL News | Dec 12, 2016

    In 2015 the ORL conducted a community meeting to discuss library service in Silver Creek. A key recommendation from that meeting was that a survey should be done with the goal to learn about how people in Silver Creek and surrounding areas are using their local branches and which services they find most important. This survey is now open online and available by clicking this link: http://www.fluidsurveys.com/surveys/orl/silver-creek.

    Paper copies are also available at the Silver Creek library branch at 921 Salmon River Road and at the Salmon Arm branch in Piccadilly Mall. The survey will be open until January 15.

  • Closure Begins December 18 to revitalize Kelowna Library

    by ORL News | Dec 05, 2016

    Interior revitalization of the downtown Kelowna Library at 1380 Ellis Street has begun! The next phase involves a a month-long closure beginning December 18 to complete major renovations including new flooring, connections to the Okanagan Centre for Innovation, a more inviting entry way, new self-service pickup of holds, a service desk re-location, and the creation of the Great Room event and programming space on the second floor.

    This is Phase 1 of a multi-million dollar project designed to innovate the 20-year-old library branch into a community hub with more reading, working, creating and meeting space and access to new technologies. The plans for this revitalization were designed with community input, and align with the Okanagan Regional Library’s strategic goals to advance learning and creativity at inviting public spaces. The complete renovation is expected to take over a year and will require investment from local citizens and business. A one-month-long closure is necessary in order to complete Phase 1 changes as quickly as possible.

    Have you got some borrowed items? As of Sunday November 27 due dates were adjusted so nothing will come due during this closure with the exception of Items that have a six-week loan period that have missed the deadline for a change. Borrowers won't accrue fines because of the closure. You've still got until December 17 to visit and enjoy and to stock up on material to get you through until we reveal your revitalized library early in the new year! Note that book bins will be closed. Members are also always welcome to use other nearby ORL locations in Rutland, Mission, Lake Country, and Westbank. 

    The Kelowna Branch is slated to re-open to the public on Monday, January 16, 2017 and special opening day festivities are in the works. Progress updates will be posted on our website and on the ORL’s social media channels.

     
  • Sicamous Residents - Tell Us what Hours You Prefer for Library Service

    by ORL News | Nov 21, 2016
    The Okanagan Regional Library Board is working to align the costs of library services with revenue received from participating municipalities. We are examining open hours at the Sicamous Branch Library as the library costs more than revenue received from this area.

    If you are a resident of Sicamous, please complete our survey so we can learn what open hours are the most important for you.
  • A Fresh New Look for the ORL eBooks Collection

    by ORL News | Nov 02, 2016

    The new look for the ORL eBooks website is now live! Check it out at https://orl.overdrive.com and discover the thousands of eBooks and eAudiobooks that can be borrowed and enjoyed.

    Find out more about borrowing digital books from the ORL eBooks collection.

    Updated November 15


     

    On November 14, the ORL eBooks website will getting a new look! While there will be no changes to the way you borrow and download eBooks and eAudiobooks, here are some new features you can expect to see: 

    • It will be easier to tell if a book is available or not. Books covers will be labelled with the word "Available" if the books can be checked out, or with "Wait List" if all copies are out on loan.
    • Searching for authors or book titles will be easier with auto-completing search suggestions.
    • You can browse by Subject or by Collection to explore what ORL eBooks has to offer and discover featured items.

    You can find out more about the features coming with new look for the ORL eBooks website on the OverDrive Help website by clicking here.  

    If you want to have a sneak peek of the site before November 14, check it out here.

  • Summerland Library is Award-Winning

    by ORL News | Nov 01, 2016

    Congratulations to Tango Project Management (general contractor), Urban Arts Architecture (architect/designer), and the ORL Board and staff - the ORL’s Summerland Branch was honoured with the Runner-Up Award of Merit in the Community Institutional category at the Southern Interior Construction Association’s Awards night last week! Accepting the award are (left to right): Presenter Robin Smith – RBC, Catherine Lord – ORL Board Chair, Sue Kline – Summerland Branch Community Librarian, Don Nettleton – ORL Finance Manager, Peter Waterman – Summerland Mayor. Photo credit: Ethan Delichte at Prime Light Media.

    The newly constructed Summerland Branch opened its doors on October 2, 2015 and has had a tremendous community impact over the past year.

  • Armstrong Library on the Move

    by ORL News | Oct 26, 2016
    Over the past few years, staff at the ORL's Armstrong Branch have been contending with new demands, with more people asking for help with technology or looking for the library to support them in things they want to learn. In 2015, the branch saw a 75% increase in adult attendance at library workshops and programs, and an increase of 39% for children and teens. Wi-Fi internet sessions tripled over the same period. Changes in school curriculum also have an impact, with more and more kids seeking space to work on group projects. The City of Armstrong recently granted the ORL a permissive tax exemption which provides important help with the ongoing operational costs of the branch, but in addition to this, the library was finding itself in a space crunch.

    “It’s becoming increasingly clear that our current space isn’t meeting all the needs of the community”, said Armstrong Community Librarian Julie White.

    The library is currently located in the Askew’s Shopping Mall, and this is a convenient location for most people. David Askew and the ORL got together to look at solutions, and determined that the library can move into the former video store location in the same complex. This move will give the library 700 square feet more space, a better layout, and will allow for a small and large meeting room. Flexible furnishings will mean that close to half the floor space will be able to be used for large programs when needed.

    The Askew’s group and the ORL have been major contributors to the move and renovation, and the Township of Spallumcheen has also stepped up with a contribution of $17,500 for the furnishings needed in the new space.

    Spallumcheen Mayor Janice Brown said, “Our Council sees the value of this move because we know that literacy and learning are an important foundation for success in life. We’re excited that this new space will provide more space and flexibility for library programming, community meetings, and more.”

    The library will be looking to fundraise an additional $20,000 to complete the furnishings needed. This includes the costs of mobile shelving, comfy seating for parents and children, meeting room furniture, front desk, and additional areas for using and charging technology. Local service groups and the City of Armstrong will be approached, and individuals are also welcome to make tax-deductible donations to the project.

    “The way people use the library is evolving. It’s not just about lending books and eBooks anymore. More and more, people look to the library to play a role in advancing learning and creativity”, explains ORL CEO Stephanie Hall. “We’re grateful to the Askew’s Group and the Township of Spallumcheen for backing this initiative – we wouldn’t have been able to make this move without their support.”

    Renovations in the new location are expected to begin in November, with occupancy early in the new year.
  • Celebrate Library Month & Win a Book

    by ORL News | Oct 14, 2016

    October is Library Month in Canada and has been proclaimed so by the BC Government. Library Month is a chance to focus on celebrating the great work libraries and staff do every day, as well as participate in the 10th anniversary of the Drop Everything and Read (DEAR) challenge. On October 24th, all British Columbians are invited to drop everything, put down their work and turn off computer screens so they can read a book, magazine or newspaper for 20 minutes.

    If you don't have something to read, we certainly can help! We're celebrating with a giveaway all about discovery. We have a signed copy of local author Alix Hawley's award-winning book about Daniel Boone, "All True Not a Lie In It", which is the book currently being featured as UBCO's OneBookKelowna.

    To enter, simply visit our Facebook page at www.facebook.com/OKRegLib and leave a comment on the post answering this question: "What is the best thing you've discovered at your library?" We'll pick a winner on Wednesday, October 19.

  • Remarkable Growth During Year at new Summerland Library

    by ORL News | Oct 05, 2016
    October 3, 2016 marked the one-year anniversary of the opening of the new Summerland Library Branch at 9533 Main Street. And the numbers show compelling evidence that business is booming in the new building. 

    Comparing the recent year with the 2014-15 year when the library was in its old location, visits to the branch are up 14%. Stats for September are still being compiled, but the new library is on track to welcome over 75,000 guests during its first year of operation compared to 66,904 the previous 12 months. Attendance at children’s programming was up 16%, and more astonishing was the rise in program attendance for services geared towards Summerland’s adult audience – a 466% increase! 

    One of the features of the new library is meeting space, which was lacking in the old location. The new Summerland Branch has a large meeting room complete with mini-kitchen, a teens group study area with A/V equipment, and a small meeting room. Use of these spaces has allowed for a 325% increase in programs and meetings with 1,729 total attendees. 

    “The meeting rooms have been rented for activities and groups that we would generally not have seen in the past. For example, we had the room rented out for a birthday party and it was a big success. They had music, food and a clown for entertainment, even a piñata,” explains assistant community librarian Caroline McKay. 

    Staff regularly hear comments from library members on how much they enjoy the new space. 

    “I hear things like ‘It’s so bright and spacious’, ‘I love the design and the use of wood’, and ‘I love this new library’ all the time,” McKay adds. “Parents with small children and babies have been using the reader’s terrace as a place to have a cup of coffee and visit while their children play nearby. The space is safe and secure.”

    The branch even features a popular seed library where members can share and exchange their plant seeds. Staff recently hosted a seed saving evening and one grateful patron came with a tray of kale greens that she grew from the seed library.

    “One of our members summed it up best by saying ‘This is the best investment that’s ever been made in our city!’”

    The new Summerland Library was built by the Okanagan Regional Library system with support from the District of Summerland and generous contributions from the Friends of the Summerland Library Society and other community members. 
     
  • Updates from the ORL September 21 Board Meeting

    by ORL News | Sep 28, 2016

    At the Okanagan Regional Library Board meeting on September 21, directors reviewed the proposed budget for 2017 as well as progress on the library system’s strategic plan and coming priorities.

    Finance Committee Chair Lori Mindnich, the ORL rep from Lumby Council, presented a budget for the coming year that would include a 1.98% increase to the 2016 operating budget of $18.3 million, consisting primarily of inflationary expenses (1.6%), with roughly $70,000 (or 0.38%) of new initiatives.

    Mindnich explained that the goals of the Finance Committee were to continue to keep the overall budget affordable with current inflation levels, while focusing any changes on strategic items outlined in the ORL’s Strategic Plan and maintaining critical core services. New dollars target the increasing demand for library programming, learning initiatives, and outreach, and training for staff to assist the public with the sweeping technology changes present today. In 2015, the ORL saw a 20% increase in attendance at classes and programs, with adult attendance doubling. The Board will vote on the 2017 budget at their November meeting.

    ORL staff also reported on implementation of the newly-adopted Strategic Plan which is focused on transforming the library to meet the changing learning needs of Southern Interior residents. Highlighted reports included a review of the ORL’s Information Technology infrastructure, which is facing a number of challenges. Demand for bandwidth and wifi access continues to increase, with wifi hours used at over 57 wifi hotspots increasing from 160,000 hours in 2014 to 341,000 hours in 2015. Also highlighted were the Master Plan for the downtown Kelowna branch’s revitalization and new targeted services available to members with print disabilities. The ORL can provide free home delivery and download of materials for the blind, for people with learning disabilities, and for those who can’t physically contend with standard print materials. In addition, with the help of the Central Okanagan Foundation, the ORL recently launched a pilot to loan out tablets preloaded with these special materials. It is estimated that 10% of the Canadian population has impairments reading traditional print formats and many in the public aren’t aware of free services available to them through the library.

    The final Board meeting for the year is scheduled for Wednesday, November 16.

  • Your New Online Experience is Here!

    by ORL News | Sep 26, 2016

    Your New Online Experience has been up for a few days and here are answers to some common questions, and a few other notes...

     

    Lists created in the former Catalogue

    The lists you have created in the former Catalogue will remain there. Login in to your account in the former Catalogue at http://ipac.orl.bc.ca/polaris/logon.aspx to view those lists. You can print, save or email the lists to keep a record for yourself.

     

    Logging Out

    Having trouble finding the log out button on the new Catalogue? When you are logged in, click on your username in the upper right hand corner to expand the menu. The Log Out link is the first option in the menu. 

     

    Creating a Username

    You will be directed to register your library card and create a username the first time you sign in to the new Catalogue to place holds, renew items, or manage your library account.

    You’ll want to create a username that doesn’t personally identify you (e.g., don’t use your name, birthday, or your email address). 

    Please be aware that usernames created in the former Catalogue, http://ipac.orl.bc.ca, might not be able to be used for the new Catalogue.

    Because the new BiblioCommons Catalogue is also used by libraries all over the world, you won’t be able to use a username if it is already in use by a customer from another library system.

    After you have registered a username, you can choose to sign in to the new Catalogue with that, or your library card number – your choice.

    Find out more about signing in to the new Catalogue for the first time

     

    Reading History

    Your Reading History in the new Catalogue is called Borrowing History. You may need to enable it in the new Catalogue by signing in to to My Settings at the following link, https://orl.bibliocommons.com/account/personal_information, and clicking on the Privacy option.

    Your Borrowing History will always be kept private to you.

     

    Privacy settings

    You can manage other Privacy Settings from this page, too, such as for your Completed, In Progress and For Later Shelves, to share as much or as little as you like!

    By default, items added to your Completed, In Progress and For Later Shelves are public, meaning other library patrons can see them if they click on your username.

    If you’d prefer these Shelves to be private, simply click on the appropriate checkboxes in the My Collections space on your Privacy Settings page in the new Catalogue.

    You can learn more about managing My Settings at http://help.bibliocommons.com/040settings.  

  • Getting Started with Your New Online Experience

    by ORL News | Sep 16, 2016

    The ORL is excited to be launching your new online experience next week showcasing a user-friendly website, a return to the interactive BiblioCommons Catalogue, and new online Events Calendar featuring happenings at local branches. This new experience will be launched late evening/overnight on Monday, September 19.  So when you wake up on Tuesday morning, be sure to check it all out, right here at www.orl.bc.ca!

    On Tuesday, you will notice the online catalogue has a new format with special features such as the ability to rate and add comments on items you’ve borrowed, as well as share recommendations and follow readers with interests similar to yours. You will be able to find ORL eBook titles right inside our catalogue, too! Meaning you won’t have to log separately into the ORL eBooks collection to request, borrow, or download digital books.  

    This marks a return to the interactive catalogue powered by a company called BiblioCommons that the ORL subscribed to between 2011-2014. So if you used our online catalogue during those years, chances are you will be familiar with it and will simply be able to login as usual. 

    If you didn’t use our online catalogue between 2011-2014, you will be directed to register your library card the first time you sign in to the catalogue to place holds, renew items, or manage your library account. Once you have entered your library card number and PIN/password, you’ll be asked to confirm your birthday and email address (if provided), and then create a unique username. 

    If you have any questions about this registration process, concerns or problems, please visit help.bibliocommons.com to learn more about it. You can also reach out to us at info@orl.bc.ca or your nearest library branch