Phase 2: Curbside Holds Pick-up

Curbside Holds Pick-Up will allow library customers to once again borrow physical materials from our branches. 

During this phase, library buildings will remain closed and staff will fill holds requests for curbside pick-up at most of our branches.

Book Drops

Our book drops are opening for returns with limited hours. As we are expecting a very high volume of returns and will be quarantining materials for 72 hours, we want to remind everyone that materials currently checked out are not due back until June 15. 

Please respect the open hours of the book drops and do not leave any material outside of the library.

Branches

Please see www.orl.bc.ca/hours-locations for Curbside Holds Pick-up hours and Book Drop hours at your location.

Our UBCO branch and Westside Learning Lab will not be open for any service. Customers are asked to visit another library branch. All holds that were available for pick-up before the closure will be sent to another branch. Items held at the Lab will be routed to the Westbank Branch and items held at UBCO will be routed to the Rutland Branch

Curbside Holds Pick-Up - How it Works

To borrow materials, simply place holds using our catalogue or by calling 1-844-649-8127, wait to receive your email (or text, or phone) notification that your holds are ready and visit your branch during open hours.

How to place a hold on a book, CD, or DVD:

  • Click on the My Account link at the top right of the page.
  • Enter your Library Barcode and PIN. (First time using the catalogue? You will be prompted to create a username for your account).
  • Search the catalogue and place holds. Customers will be limited to 20 holds at a time during Phase 1.
  • Select your Pickup Location – Please note our UBCO and Westside Learning Lab spaces will remain closed initially, please choose from our available pick-up locations.
  • You will receive a notice by email, phone or text,  when your item is ready for pick-up. 
  • Check for Curbside open hours at your location, and visit your library branch to pick up your items. There is no need to call ahead.
  • Follow the instructions posted at the library when you arrive for Curbside Pick-up.
  • Library staff will check out your items for you when you arrive at the branch, bag them, and place them outside on a table for you to pick up. 
  • Please bring your library card. (If you are a new member who joined online, please bring a piece of ID the first time you visit the library, and staff will get you a permanent library card with full borrowing privileges).

Watch a tutorial on how to create a catalogue account and place holds

Watch Tutorial

 

Phase 1 - Curbside Hold Pick-ups FAQs

  • How many items can I have out at one time?

  • How many holds can I place at this time?

  • If items are being quarantined, when will my books be checked in?

  • How do I return my items?

  • Are library fines being charged?

  • Are circulating library materials safe?

  • How long can I keep my items?

 


Phased Re-opening Plan

Phase 3 – Browse and Borrow - All branches (except UBC Okanagan and Westside Learning Lab)

Phase 2 – Curbside Holds Pick-up and Limited Book Drop Hours (June 2 – July 30)

Phase 1 – Virtual Services Only - All Library Locations and Book Drops Closed (March 17 to June 1)

Books