ORL eBooks Collection: Frequently Asked Questions

  • Do you have any eReader or tablet recommendations?

  • What eReading devices cannot be used to borrow books from the library?

  • When I sign in to ORL eBooks, I receive a message saying my library card has expired. How do I get it renewed?

  • Why can’t I find some titles or authors in the ORL eBooks Collection?

  • Why do I have to place a hold for digital books?

  • I got an email notification that a hold is available to borrow, but when I log in with my library card, it doesn’t show up in my ORL eBooks Account.

  • Can I suspend my holds?

  • I transferred a book to my eReader, but I can’t change the font/text size.


Need Further Help?

Call us at 1-844-649-8127.

Email help@orl.bc.ca, in your email, please include:

  • any error message you’ve received
  • your ORL library card number
  • the title(s) of the book(s) you are attempting to download
  • the type of media player or eReading device you are using
  • your computer’s operating system
  • indicate you are using the ORL eBooks collection 

Note: If your ORL card has expired, you'll be unable to borrow from this collection. To renew an expired card, call your library branch